A great deal has been written about adult learning but little has been published on best practices for teaching IT Infrastructure Library® (ITIL) certification course. This dearth of research, along with years of experience teaching ITIL sparked interest in exploring the research question, “What are the characteristics of an effective ITIL training course that focuses on helping trainers prepare trainees to pass the certification exam and use their new knowledge to implement ITIL in the workplace?” This presentation gives insight from interviews on best practices for teaching ITIL.
Adult learning, Technology, Study and teaching, Research, IT Infrastructure Library, Information technology
Adade, Anthony K., "Reaching the adult learner: Teaching Information Technology Infrastructure Library (ITIL) to practicing technology managers" (2012). Community of Scholars Day—Posters. 22.